5 Types of Hotel Employees You’ll See on Every Trip


Travel is good for mental health, and the hospitality industry is an essential sector that makes travel happen. Working in the hospitality industry is dynamic and there are many different types of jobs to choose from.

Hospitality workers can choose between face-to-face and behind-the-scenes roles. In both areas, the skills needed are easily transferrable to other industries. Face-to-face work requires excellent communication skills that are essential to other types of employment. Behind-the-scenes work often involves specialized skills like accounting that practically every company needs.

To learn more about the different types of hotel employees, check out the list below.

  1. Management Positions

Management is often a jack-of-all-trades position that requires various skills in business, interpersonal communication, and management. These positions can be held by someone with higher education specifically in hospitality, something with specific experience in hospitality, or both.

There are often different sectors of the hotel that need managing. This can be sales, marketing, lodging, shifts, or general office management.

  1. Bar and Kitchen Positions

If a hotel has a bar and restaurant, they need a lot of staff (an ideal place to start payroll outsourcing). They need bartenders, waiters, hosts, cooks, a manager, and a chef. Most of these roles are entry-level, aside from a chef position which requires a lot of experience and expertise.

At a high-class hotel, an executive chef often manages everything and everyone in the kitchen from day-to-day.

  1. Concierge Positions

A concierge is a front-of-house type of position where you work directly with customers. Although most front-of-house positions can be entry-level, a concierge role often requires experience.

A concierge has to wear many hats, anticipating the needs of guests and providing specific services upon request. Guests may request anything from a babysitter to a limo.

  1. Event Positions

Large hotels often host events to boost their profitability. To execute these events, hotels need an event coordinator and various other employees.

There are a few different titles for different event planners, including special events planner, wedding planner, or events manager. This person will hire vendors to provide everything for the event and oversee its execution on the day.

  1. Housekeeping Positions

Housekeeping is an important, yet often underappreciated, aspect of the hotel industry. These positions typically do not require higher education, but experience does help. It often demands manual labor which is physically taxing.

There are other maintenance roles that exist in hotels. It’s important to keep things like plumbing functioning. Hotels use a lot of water throughout their dozens of rooms.

More Types of Hotel Employees

There are far more than 5 types of hotel employees. There are also other odd jobs like portering and valeting that are needed. These services are typically available at high-quality hotels that need attendants to care for guests’ belongings. They are usually entry-level positions with a modest hourly rate buffered by tips.

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